Returns and Refunds

At IGETONEAUSTRALIA, we are committed to ensuring customer satisfaction with our products. Below are the details of our refund and return policy for electronic cigarettes, vaping devices, and accessories:

Return Policy

1. Return Period: Returns are accepted within 1 week (7 days) from the date the customer receives the product.
2. Eligible Products: Returns are applicable only for products that are not of the crystal shell type. Customers must provide proof of damage or defect upon unboxing through clear photos or videos showing the condition of the product.
3. Return Submission: All return requests, including the required images and videos, should be sent to our email at contact@igetoneau.com.

Refund Policy

1. Refund Timeline: Refunds will be issued for all orders within 7 days of the customer receiving the product.
2. Refund Process: Refund requests will be processed once IGETONEAUSTRALIA has:
   • Received the customer’s refund request via email at contact@igetoneau.com.
   • Received the returned product from the customer for verification.

Important Notes

• Products must be returned in their original packaging and condition.
• IGETONEAUSTRALIA reserves the right to deny a return or refund if the evidence provided is incomplete or the product condition does not meet the stated requirements.

For any questions or concerns regarding our policy, please feel free to contact our team at contact@igetoneau.com. We’re here to assist you!